Privacy Policy

THE LISTENING COUNSELOR
Last Updated: January 2026

This Privacy Policy sets forth how The Listening Counselor (“the Provider”, “we” or “our”) collects, uses, stores, and protects personal data provided by users through thelisteningcounselor.com (the “Website”) and the online counseling services provided.

1. Personal Data Collected

We may collect the following personal data:

  • Full name and email address

  • Appointment scheduling information

  • Payment confirmations and records (payments are processed via PayPal; full card or bank data is not stored)

  • Intake forms and information voluntarily provided by the user

  • Communications sent via contact forms or email

Some of these data may be considered sensitive personal data.

2. Purpose of Data Processing

Collected personal data are used exclusively for:

  • Providing and administering online counseling services for parents of adolescents

  • Scheduling and managing appointments

  • Processing payments for contracted services

  • Communicating with users regarding services

  • Complying with professional, ethical, and legal obligations

  • Improving the Website and service quality

We do not sell, rent, or share personal data for marketing purposes.

3. Payment Processing

Payments are processed securely through PayPal, an external payment provider. We do not collect or store sensitive financial information. PayPal’s data processing is governed by its own privacy policies.

4. Confidentiality

All information obtained during professional practice is kept strictly confidential, in accordance with the ethical principles and professional secrecy required by the Psychologist Code of Ethics in El Salvador. Confidentiality is maintained unless disclosure is legally required or there is a serious risk to the person or third parties.

5. Information Security

We implement reasonable technical, organizational, and administrative measures to protect personal data and clinical information according to professional ethics. However, no electronic transmission or storage system is completely secure.

6. International Data Transfers

As services are provided to users in various countries and the Provider is domiciled in El Salvador, personal data may be processed or stored outside the user’s country. By using the Website, the user consents to such international transfers.

7. Use of Cookies

The Website may use cookies or analytics tools to collect non-identifiable statistical information about site usage solely to improve performance.

8. Children’s Data

The services are intended exclusively for adults. We do not intentionally collect personal data from minors.

9. User Rights

Users may request access, correction, or deletion of personal data, to the extent permitted by applicable law, via written request to the email below.

10. Contact Information

Questions regarding this Privacy Policy may be addressed to:

The Listening Counselor
Email: thelisteningcounselor@gmail.com